Astellia Regarding Network Issues |
| Posted: 26 Apr 2020 06:19 PM PDT Hello Astellians, First of all, thank you for loving Astellia despite experiencing occasional network issues which may have interfered with your gaming experience. We'd like to share some information from our investigation regarding the network issues. Some of you may have received a notice from your local internet service provider or have read news reports discussing the crowded network issue caused by the COVID-19 situation. While we positively support everyone's efforts in keeping themselves safe, the COVID-19 situation has resulted in many people staying inside and using the Internet for streaming, watching Youtube or enjoying online games. This increase in network traffic has caused delays on overall network connections around the world and are even breaking the connection in some instances. In order to improve the game's network connection, the Astellia team is working with ISP operators, and is doing its best to resolve the issue in various directions, such as preventing network bypass-and-crowding to reduce network disconnections and delays. We kindly ask everyone to be patient a little longer as we work to provide an improved gaming environment. Thank you for your patience and continued support, Astellians! Sincerely, - Team Astellia |
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